Help & contact
Answers to the questions we hear most, and how to reach the iLily team.
Joining and your Lily Petal number
Register with your email, verify the code we send, and your unique Lily Petal member number is created automatically. It stays with you and is never reused.
Posting photos and videos
Open Create post, add a caption and attach up to ten photos or a video. You can remove an attachment before sharing it, and edit or delete your own posts at any time.
Connections
Find members in the Lily Petals directory, send a connection request, and accept requests from your Members screen. You can remove a connection or block a member whenever you need to.
Events and RSVPs
iLily publishes pop-ups, craft fairs, workshops and online gatherings in the Events tab. RSVP so the team knows you're coming, and bookmark events to find them again.
Customer-exclusive previews
Exclusive previews are for verified iLily customers. Verification is done by the iLily team from real order records — the Lily Lounge never asks for card details.
Notifications
All notifications appear inside the app in your Notifications screen. Choose which ones you receive from Settings.
Still need a hand?
Reach the iLily team using the contact details below, or ask in the community — other Lily Petals are generous with help.
iLily support contact details will appear here once the team publishes them. In the meantime, post your question in the community and the team or another Lily Petal will help.